Help! My Hosting is Running Out of Disk Space

Post by Audra Barclay

Disk Usage Warning!

The account with the username 'yourname' (, is running out of disk space.

Please remove some files from this account, or ask the administrator to increase your disk quota.

This account has used 80.91% (809.06/1000.00 MB) of its allocated disk space.

!! Do not respond to this message. Your reply will go nowhere. !!

DO NOT PANIC - here is a step-by-step guide to finding out where you are using all that disk space and what to do it about.



Step 1.

ACCESS your cpanel account. It can usually be accessed by going to





Step 2.

REVIEW DISK USAGE in left hand column

Then click on DISC SPACE USAGE (under FILES)












locate-usageStep 3.

LOCATE DISK USAGE.  Resist the temptation to click on something at the top of the screen  - instead scroll down until you see this tree.

Look for the highest number(s) and click the plus sign

Then continue to drill down by looking for the highest numbers again and clicking the plus sign


Eventually you will find some locations taking up  a lot of space - most often it will be

  • backups of the site
  • email being left on the site
  • images or media


Here is an example where there was a lot of space being used for backups > view

Step 4. 


  • If the chief user of space is media or images, you may just need to get more space. However moving forward be sure that images that are only to display on the web are not larger than necessary.
  • If the probelm lies with emails - this will be because you are not removing the email from the server when you view them. This adjustment needs to be made in your mail software - e.g. outlook. If using POP mail protocal you need to look at the advanced setting to delete or download from server after a period of time. if you are using IMAP - which is like syncing your inbox with the cloud - you need to be moving files out of the inbox and putting them in other folders. If you want everything in your inbox to stay in your inbox - you might consider a business gmail account which allows a lot more space for mail storage. Or again, you could increase the disk size you are using.
  • If the problem is back-up files  then download them from the server and then delete them.

Hope this helps!


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